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Reviews New

Based on 85 reviews
84%
(71)
7%
(6)
4%
(3)
2%
(2)
4%
(3)
L
Ultra-Spa
Lisa
Ultra spa

This is my favorite spa conditioner. It helps with foul spa water odors and makes your skin so soft. I love it.

Descummer

Worked well to clear up cloudy water

Ms

Have ask several times for peices either no response or run around very disappointed

Perfect Replacement

Worked great - perfect replacement for the factory filters

Incomplete Description

What size is it???

J
Super Soft Pillow
Justin F.
Pillow bulges in back

The pillow seems to be of a solid construction but the one I received had a peculiar bulge in the back which increased the dimensions. I found the pillow to be uncomfortable.

Filter

Great product and fit - thx!

doey

dimensions would be nice

Perfect Fit!

Great set of filters - nice to have a second set to rotate in.

M
Precision 7
Michael K.
LOVE OUR PRECISION 7

We purchased our spa last April and we couldn’t be happier. We use it everyday and absolutely love it. It is the perfect size for our family of 4. It’s extremely easy to maintain and provides much enjoyment for our family. Highly recommend!!

Fryeguy

Easy to install.

PURE N CLEAN SPRAY FILTER CLEANER

It is pleasant to me. Excellent product!

Easy to use, easy to read.

Easy to use. All in one!

Great Product

This product cleaned up my spa that I was having a lot of trouble balancing almost instantly and has helped me maintain a great, clean "hotpool" as my nephew calls it.

B
Labor - 1 hour
Bob S.
The service technician you sent

The service technician you sent (Chris) is a very fast, hard worker who clearly understands your products. We have three tubs in our family and he services them all and has never let us down.

Works great

Works great

Chemicals are the best here

Spa Boss is my favorite chemical line for my jacuzzi tub. I have tried others and find best results here.

I watched Chris change out

I watched Chris change out the ozone component. It seemed like a rather simple switch and it solved the problem with our tub.

Damaged filter cover

This is the third time I’ve corresponded with your company regarding a filter cover purchased along with three pillows. Pillows are great and as advertised. Filter cover arrived damaged. As previously mentioned this makes the third time that I have asked someone to deal with this and also the third time I have sent a picture!

Platt, your replacement filter cover was shipped out last week. We appreciate your business!

The parts are performing well

The parts are performing well and Chris your technician is great to work with.

Quick and easy

Everything came quickly and was well priced

S
Trip Fee (Standard)
Steph E.
Filters

great sales staff in Novi Store, thanks to Doug and Jeff

S
Labor - 1 hour
Steph E.
Service

Technician came out and made repair removing one UV pack.
Responsive and fairly priced repairs

G
Labor - 1 hour
Gino S.
The tech scheduling process needs work

So to start off, the actual Tech you sent, John, was absolutely fantastic. He is the only reason you get more than 1 Star. Based on him I’d give you 5 stars. However, the process and speed in which the appointment actually gets scheduled needs a lot of help. After your initial call you get an email saying you are in the system. That’s great, no issues there, nice and expedient. After that, it could be and it was in my case days before you(the customer) hear anything about when the tech is going to show up. No reason it should take 2-3 days before you know when the tech is coming. Over communicate, emails are easy to delete.

Whirlpool rinse is great!!!

I use this every other time I drain my hottub. It works great for cleaning the pipes and inside of the jets.

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